Certified Revenue Cycle Representative

The Certified Revenue Cycle Representative (CRCR) course equips participants with the essential skills needed to

manage financial aspects within healthcare delivery. This comprehensive program covers various stages of the revenue cycle, focusing on pre-service, time-of-service, and post-service financial care. Participants learn techniques for effective patient communication, insurance verification, payment collection, and claims management. By mastering these skills, CRCR participants are prepared to contribute to the financial success of healthcare organizations while ensuring a seamless and satisfactory financial experience for patients.

Learning Objectives:

Participants who successfully complete this course will be able to:

• Identify processes and techniques for both enhancing the patient experience and improving financial performance
• Explore the most effective ways to reduce denials and simplify collections
• Review regulations to assure compliance
• Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
• Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover